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공개·회원 9명
Diego Riccioly
Diego Riccioly

Get Started with the LiveVox Agent Desktop Native Application Today


LiveVox Agent Desktop Native Download: A Guide for Contact Center Agents




If you are a contact center agent who wants to improve your customer service and productivity, you might be interested in LiveVox, a leading cloud-based contact center platform that powers more than 14 billion interactions a year. LiveVox seamlessly integrates omnichannel communications, CRM, and WFO capabilities to deliver an exceptional agent and customer experience while reducing compliance risk.




livevox agent desktop native download


Download File: https://www.google.com/url?q=https%3A%2F%2Ft.co%2Fk907ffHFp3&sa=D&sntz=1&usg=AOvVaw10_rnPYrd_2yTXuC1KwN9j



One of the key features of LiveVox is the Agent Desktop Native (ADN) application, an installable application that enhances the agent experience with the following benefits:


  • Offers browser-independent access to the agent desktop



  • Enables integrated voice using the computer (WebRTC) to place a call



  • Provides access to the screen recording feature



  • Enables the use of desktop native commands



In this article, we will show you how to download and install ADN on your system, whether you use Windows, Mac, or Linux. We will also show you how to use ADN for your contact center operations, such as signing in, configuring settings, accessing features, and troubleshooting issues.


How to Download ADN through the LiveVox Portal




One way to download ADN is through the LiveVox portal, which requires an account with administrator privileges. Here are the steps for each platform:


Windows




  • Log in to the LiveVox portal and navigate to Configure > Agents > Agent Desktop > Desktop Native tab.



  • Scroll down to the Desktop Native Commands section and click Windows.



  • Your browser will automatically detect the correct download file for your operating system. Save the file in your Downloads folder.



  • Run the agent-desktop-native-.exe file to launch the installer. Click Yes when prompted by User Account Control.



  • Follow the installation on-screen instructions to complete the process. You can launch ADN from the applications folder or the icon on your desktop.



Mac




  • Log in to the LiveVox portal and navigate to Configure > Agents > Agent Desktop > Desktop Native tab.



  • Scroll down to the Desktop Native Commands section and click Mac.



  • Your browser will automatically detect the correct download file for your operating system. Save the file in your Downloads folder.



  • Run the agent-desktop-native-.pkg file to launch the installer. You may need to allow installation from unidentified developers in your security settings.



  • Follow the installation on-screen instructions to complete the process. You can launch ADN from the applications folder.



Linux




  • Log in to the LiveVox portal and navigate to Configure > Agents > Agent Desktop > Desktop Native tab.



  • Scroll down to the Desktop Native Commands section and click Linux.



  • Your browser will automatically detect the correct download file for your operating system. Save the file in your Downloads folder.



  • Run the agent-desktop-native-.deb file to launch the installer. You may need to enter your password to authenticate the installation.



  • Follow the installation on-screen instructions to complete the process. You can launch ADN from the applications folder.



How to Download ADN through the Agent Sign In Page




Another way to download ADN is through the agent sign in page, which does not require an administrator account. Here are the steps for each platform:


Windows




  • Go to the agent sign in page and click on the Download Agent Desktop Native link at the bottom of the page.



  • Your browser will automatically detect the correct download file for your operating system. Save the file in your Downloads folder.



  • Run the agent-desktop-native-.exe file to launch the installer. Click Yes when prompted by User Account Control.



  • Follow the installation on-screen instructions to complete the process. You can launch ADN from the applications folder or the icon on your desktop.



Mac




  • Go to the agent sign in page and click on the Download Agent Desktop Native link at the bottom of the page.



  • Your browser will automatically detect the correct download file for your operating system. Save the file in your Downloads folder.



  • Run the agent-desktop-native-.pkg file to launch the installer. You may need to allow installation from unidentified developers in your security settings.



  • Follow the installation on-screen instructions to complete the process. You can launch ADN from the applications folder.



Linux




  • Go to the agent sign in page and click on the Download Agent Desktop Native link at the bottom of the page.



  • Your browser will automatically detect the correct download file for your operating system. Save the file in your Downloads folder.



  • Run the agent-desktop-native-.deb file to launch the installer. You may need to enter your password to authenticate the installation.



  • Follow the installation on-screen instructions to complete the process. You can launch ADN from the applications folder.



How to Use ADN for Contact Center Operations




Once you have downloaded and installed ADN on your system, you can use it to access the full functionality of LiveVox agent desktop. Here are some tips on how to use ADN for your contact center operations:


How to sign in and configure ADN settings




  • Launch ADN from your applications folder or desktop icon. You will see a sign in page similar to the web version.



  • Enter your username, password, and domain name. Click Sign In.



  • You will see a pop-up window asking you to allow ADN to access your microphone. Click Allow.



  • You will see a settings page where you can configure your audio and video devices, screen recording options, and desktop native commands. Click Save.



How to access omnichannel communications, CRM, and WFO capabilities




After signing in and configuring your settings, you will see the main agent desktop interface, which consists of four tabs: Home, Chat, Email, and SMS. You can switch between these tabs to access different communication channels with your customers. You can also access the CRM and WFO features from the menu bar at the top of the screen.


Home




The Home tab is where you can view and manage your voice calls. You can see your current status, available campaigns, call history, and caller information. You can also use the dial pad to make outbound calls or transfer calls to other agents or queues. You can also mute, hold, or end calls from this tab.


Chat




The Chat tab is where you can view and manage your chat sessions with your customers. You can see your current status, available queues, chat history, and customer information. You can also send and receive messages, attachments, emojis, and canned responses from this tab. You can also transfer chats to other agents or queues or end chats from this tab.


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